IMPORTANT: Ordering means you have read through and accepted the following statements:
▶︎What countries will you accept shipping to?
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- At this time, US, Canada, Australia, Mexico orders will freely be accepted.
- For additional countries, I will try my best to complete the order - please feel free to email me at [email protected] for inquiries about other shipping.
- All orders outside above locations will be refunded and cancelled.
- Thank you for your understanding, and we will work to increase shipping range for the future.
▶︎When will my order ship out?
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- We ship orders at least once a week, usually on a Thursday. Please note, this tentative timeline/ frequency may be subject to change.
▶︎What happens if I accidentally write the wrong address/ need to update my address?
Please contact [email protected] with Name, Contact Information, and Order Number/ Details to see if your order has shipped yet.
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In the case that we have not shipped your order yet, we will edit your address and ship your order to your new, updated address.
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In the case that we have already shipped your order, we apologize but we cannot rescind posted packages. We do not accept any refunds, exchanges, or cancellations for orders already shipped.
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- We encourage you to be aware of this fact, and to please ensure that your order has correct shipping information before ordering.
▶︎What happens when I need to cancel my order?
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- We do not accept any refunds, exchanges, or cancellations at this time.
- We encourage you to be aware of this fact, and to please be careful when ordering.
▶︎My order still hasn't arrived?
Please note the following:
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Standard shipping for USA customers will take about 7-14 Business Days
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Canada, Mexico and Australia Shipping will take up to 3 Months
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- IMPORTANT: Shipment is done through USPS; considering the state of the COVID-19 pandemic there may be a delay in shipping
▶︎What happens if my order is damaged upon arrival?
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- We take care and caution to ensure items are safely and correctly shipped.
- We are not responsible for poor handling on the part of couriers and cannot accept returns and refunds on such orders.
For all extra questions not included in FAQ, please contact Ebs at [email protected] or dm on twitter at twitter@plebisian. Thank you.